Hockeyworld - Refund Policy

Warranty on Goods and Returns Policy
Please contact us directly for authorisation prior to returning any potentially faulty goods. Companies have strict but fair guidelines in relation to warrranty claims on products.

Hockewyworld deals with companies that follow the guidelines in line with our industry. We are legally bound not to commit a supplier to a warranty claim unless it has been prior inspected and authorised for replacement by that company. Warranty may vary between full or part claim depending on the nature of the fault. Companies reserve the right to repair products under a warranty claim. Warranties cover manufacturing faults within 60 days of purchase, they must have a proper receipt with date of purchase. It is very important to note that the warranty does not cover wear and tear in the playing of the game, misuse or abuse, chipping and/or cosmetic changes that do not affect the playing functionality of the product.

Stick Breakages & Complaints
Hockey stick complaints are often difficult to assess, the utmost customer care will be given. Hockey World offers a 60 day manufacturer gaurantee. This aplies to workmanship problems of delaminating of the blad of the stick, fault in the splice or handle. Manufacturers will only replace sticks that are clearly faulty from a manufacturing problem and have failed in early usage, generally problems occur in the first few weeks.

Wear to the head is not part of the warranty and is an inescapable part of the modern game on synthetic surfaces. Manufacturers will not exchange for wearing of the head, breakages from stick clashes or sticks that are well used with obvious damage signs.

If you would like further information on our refund policy please call our customer services Team on (08) 8231 6472, or e-mail our customer services team with your query.

Returns address:
Hockey World
36 Sturt St
Adelaide SA 5000

Thank you for shopping with Hockey World.